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REFUND & CREDIT POLICY

REFUND & CREDIT POLICY

Our refund policy has been updated (4/29/2022)

Predicting the weather can be a lot easier than predicting how a toddler will respond when they come to class.  Our refund policy will give you the peace of mind so you don't have to worry if your young soccer superstar is ready.  Our classes are booked in advance and have waiting lists, thus we offer the following options for REFUND AND/OR CREDIT:


1) REFUND REQUEST PRIOR TO SCHEDULED CLASS START DATE:   FULL REFUND 
2) REFUND REQUEST AFTER SCHEDULED 1ST CLASS DATE: FULL REFUND MINUS $5.00 TRANSACTION FEE
3) REFUND REQUEST AFTER SCHEDULED 2ND CLASS DATE:  FULL CREDIT FOR A FUTURE SEMESTER (EXPIRES IN 12 MONTHS) 
4) REFUND REQUEST AFTER SCHEDULED 3RD CLASS DATE:  NO REFUND OR CREDITS WILL BE ISSUED

We DO NOT offer refunds for failure to show up for a class you registered for.

REFUND REQUEST PROCESS:  If your child is still within the refund or credit timeline, please email us at info@kickstarttoddlersoccer.com or contact us via phone at 866-477-5425 to request your refund/credit. 

IMPORTANT:  Your refund type will be based on the date of your refund request email or phone call!  Please note that the refund type is based on the class dates and NOT how many classes your child(ren) attended.  EXAMPLE: Your child missed the first week, and participated in the 2nd week of class, you will be eligible for a FULL CREDIT FOR A FUTURE CLASS or other exceptions as defined below. 


CITY TOWNSHIPS AND MUNCIPAL AGREEMENTS & RELATED REFUNDS:

LAKE ORION COMMUNITY EDUCATION RESOURCE CENTER (CLICK HERE)

WASHINGTON TOWNSHIP PARKS & RECREATIONAL DEPARTMENT (CLICK HERE)

 

OUTDOOR WEATHER RELATED CREDITS:

Any outdoor weather related reschedule or cancellation is always a tough call to make.  For all players registered with KICKSTART direct (not through any 2nd or 3rd party or community program) for any OUTDOOR, affected by bad weather or unplayable conditions, the location will apply one of the procedures as follows:

1) ADD A MAKE-UP CLASS AT THE END OF THE SEASON
2) MOVE TO AN INDOOR LOCATION
3) $15 CREDIT APPLIED TO FUTURE SEASON

COVID 19 RELATED REFUNDS:

  • NO REFUNDS will be given from the result of any government order, executive order, or management decision that results in the closure of any or all of our operating facilities to preserve the safety of it's occupants.  Should a 'PAUSE' be required during the middle of a semester, NO REFUND OR CREDIT will be provided, however, classes will resume once we are given the clear to do so.  This policy will supersede all other refund policies should it go into effect.
  • NO REFUNDS will be provided for any changes in local, state, or federal laws/orders/rulings that alter current safety protocols, including face coverings and/or social distancing.  We have an obligation to our customers and our staff to adhere to all changes as they happen.

HEALTH GUIDELINE RELATED REFUNDS:

If you asked yourself during the season, "can my child play soccer today?" then this information is directly related to your inquiry.  We understand that people get sick or ill that causes an entire season to be passed without attending one session.  Even though company policy sometimes conflicts with human ethical standards, we still have an obligation to our customers.  Please email us at info@kickstarttoddlersoccer.com SUBJECT (HEALTH) to discuss your options.   

Need Help? CUSTOMER SERVICE HOTLINE

Need Help? CUSTOMER SERVICE HOTLINE

Phone: 866-477-KICK (5425)

MAILING ADDRESS

KICKSTART TODDLER SOCCER
14901 23 MILE ROAD
SHELBY TOWNSHIP MI 48315