*Due to the Covid 19 pandemic, our refund policy has changed. Please read below for the latest refund information including our COVID 19 protocol for toddlers who exhibit a high temperature reading prior to class and government closure orders.
Predicting the weather can be a lot easier than predicting how a toddler will respond when they come to class. We know they may not always be on their 'A' game. Our refund policy will give you the peace of mind so you don't have to worry if he or she is ready. Because our classes are booked in advance and have waiting lists, we offer the following refund options:
PRIOR TO CLASS START DATE: FULL REFUND
AFTER 1ST CLASS DATE: PRO-RATED REFUND MINUS $5.00 TRANSACTION FEE
AFTER 2ND CLASS DATE: FULL CREDIT FOR A FUTURE SEMESTER (MUST BE USED WITHIN 1 YEAR)
AFTER 3RD CLASS DATE: NO REFUND OR CREDITS WILL BE ISSUED
IMPORTANT: Your refund type will be based on the date of your refund request email or phone call! Please note that the refund type is based on the class dates and NOT how many classes your child attended. For example, if your child missed the first week, and participated in the 2nd week of class, you will be eligible for a FULL CREDIT FOR A FUTURE CLASS.
There are absolutely NO REFUNDS for uniform kits (JERSEY, SHORTS, BALL) once you have received it, or for ANY customization purchases made online.
REFUND PROCESS: If your child is still within the refund or credit timeline, please email us at email@example.com or contact us via phone at 586-224-1204 to request your refund/credit.
COVID 19 RELATED REFUNDS:
All players who are in PROTOCOL ACTION as stated in our COVID 19 PROTOCOL SAFETY DOCUMENT will receive a class credit to any classes missed due to CLASS CANCELLATIONS based on COVID 19 SAFETY PROTOCOLS - ONLY IF WE RECEIVE NOTIFICATION PRIOR TO YOUR CHILD MISSING A CLASS FOR PROTOCOL ACTION!
NO REFUNDS will be given from the result of any government order, executive order, or management decision that results in the closure of any or all of our operating facilities to preserve the safety of it's occupants. A FULL FUTURE CREDIT will be given for all classes missed due to said closures. This policy will trump all other refund policies should it go into effect.
NO REFUNDS will be provided for any changes in local, state, or federal laws/orders/rulings that alter current safety protocols. We have an obligation to our customers and our staff to adhere to all changes as they happen.
Below are the ONLY instances where a refund will be processed for your 'MY FIRST TEAM' registration:
1.) League start date is more than 5 days away from starting.
2.) You have emailed us @ firstname.lastname@example.org notifying us of your desire for a refund more than 5 days prior to the league starting.
The following instances will result in a league CREDIT for your child should they happen:
1.) League play is suspended due to building closure or federal or state protocols (weather, government order, etc)
Outside of the above instances, there will be ABSOLUTELY NO REFUNDS or CREDITS issued for this program.
KS SPORTS, LLC
14901 23 MILE ROAD
SHELBY TOWNSHIP MI 48315